Overview
All artworks are professionally imaged for display on this website. Care is taken to represent the artwork as close as possible. Please note that there may be variances in the way colors are displayed on computer screens and these are outside of our control.
We take great care in packaging artworks for posting/delivery. The refund and returns policy lasts 20 days and only applies where the artwork has been damaged in transit. Please check the artwork as soon as it arrives and contact us immediately if there are any issues. If 20 days have passed since your purchase, we are unable offer you a refund or exchange.
Replacement of damaged items
We only replace items if they are defective or damaged. Note. original artworks are one-off and so are unable to be replaced.
Shipping returns
To return your product, contact us in the first instance and we will let you know the return address. You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. You may consider using a trackable shipping service to ensure that we receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/replacement.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Need help?
Contact us at contact@eclaire.co.nz for questions related to refunds and returns.